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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is push the Help button, which is present on each page. A pop-up menu will show up. It contains exhaustive information about all the operations that you can perform on the page in question. Each pop-up menu appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich library of educational video clips illustrating how to use our web hosting Control Panel. They're meant for those of you who want to see how things are being done rather than only reading articles. In this way, anyone can quickly get to know our Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the solution you are looking for, take a gaze at our comprehensive Frequently Asked Questions database, which includes questions asked by real individuals and provides practical solutions. We frequently update our Frequently Asked Questions database with new questions & answers so as to encompass all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions database either, you can get in touch with our fantastic team of customer service technicians available 24-7 and eager to assist you with any problem. Each trouble ticket you send will be responded to within 1 hour (the average ticket response time is only 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 277573

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com